For domestic purchases made at zsupplyclothing.com
At Z SUPPLY, we want our customers to be happy. If you are not completely satisfied with your purchase, we gladly accept returns of new, unworn merchandise (with tags still attached) for a refund within 30 days of purchase. Refunds for eligible returned merchandise will be processed within 10 business days of our warehouse receiving your return. Depending on your bank, credits can take 1-3 business days to reflect on your account. Unfortunately, we are unable to issue refunds for merchandise that has been worn, washed, or that no longer has the original tags still attached.
If you already have an account, please click here to log in and view your Order History. Once you find the order you wish to return, you can print a return shipping label for a $5 fee (this will be deducted from your refund). If you checked out as a guest, please click here and enter your Order ID # and e-mail address associated with the order. If you are returning items from multiple orders, please print one return label and pack all items together in the same box.
If you’d rather mail it back on your own, please email customer service with your Order ID # and the reason for the return and we will provide you with a Return Authorization (RA) number and the return address. If you mail it back on your own, please include your packing slip(s). If you no longer have your packing slip(s), please include your order #, name and email address.
Please note that we can only process returns of items purchased directly from our website, zsupplyclothing.com. For purchases made at other online or brick-and-mortar stores, please contact the retailer that you purchased from, and they should be happy to help you with a return.
We are unable to process exchanges; however, you are welcome to return any eligible items and place a new order.
LOST OR STOLEN PACKAGES
Please note that we cannot be responsible for packages that are lost or stolen after being delivered. We provide tracking information in our shipment confirmation emails that allows you to track your package and verify delivery. We recommend choosing FedEx 2-Day or FedEx Overnight shipping to reduce the risk of your package being lost or stolen. If you would like to require a signature for your delivery, or if you have any concerns, please contact our customer service prior to placing your order.
DAMAGED OR DEFECTIVE ITEMS
We guarantee our merchandise to be free of manufacturing defects and will gladly replace any defective items within 30 days of purchase. Please email customer service with your name, Order ID # and a photo of the damage, so that we can process your replacement. Items damaged due to incorrect washing/handling (see care instructions) or normal wear are not eligible for return.
If you received an item you did not order, please email customer service within 10 days of purchase with a photo of the garment, so we can email you a free return label to send it back. Once our warehouse receives the garment, we will ship you the correct item.
Unfortunately, we cannot accommodate international returns at this time. However, if your item was damaged or defective upon arrival, please contact us and we will gladly send you a replacement. Please note that we are not responsible for any additional customs fees.
CUSTOMER SERVICE HOURS
Monday – Thursday: 8:00 AM – 5:30 PM (PST)
Friday: 8:00 AM – 12:00 PM (PST)
If you have any questions or if you’d like to request a return label, please email us at firstname.lastname@example.org with your Order ID#. We typically respond within 1-2 business days. If you have not heard from us after that time, please check your spam folder.