Z SUPPLY will gladly accept customer returns if you are not completely satisfied by your order for a full refund if completed within 30 days of purchase.
Refunds for eligible returned merchandise will be processed with 10 business days of our warehouse receiving the return. All returned product must maintain original tags and cannot be worn or washed.
If you’d rather mail it back on your own, please email customer service with your Order ID # and the reason for the return and we will provide you with a Return Authorization (RA) number and the return address. Depending on your bank, credits can take 1-3 business days to reflect on your account.
HOW TO MAKE A RETURN
Choose the order(s) you wish to return by logging into your account using your e-mail address and password. Print a single shipping label and send the returned order(s) in one box. Please note that when we receive your return, you will incur a $7 shipping and handling fee, which will be deducted from your refund. Returns over 10 units may be subject to an additional 10% restocking fee.
If you checked out as a guest, click here and enter your Order ID # and e-mail address associated with your order.
- 1. Pack your item(s) into the return bag/cardboard box and attach the printed shipping label.
- 2. If you are including items from multiple orders, list each order number on a sheet of paper and include it in the package.
- 3. Mail your package using one of the following methods:
- a. Keep your tracking number as a reference for return, then drop off your package at a USPS/FedEx location (determined by your return label). You can visit the USPS or FedEx site to find your closest location.
- b. Alternatively, you can leave the package at any location that has a daily USPS/FedEx pick-up.
Please note that we can only process returns of items purchased directly from our website, zsupplyclothing.com. For purchases made at other online or brick-and-mortar stores, please contact the retailer that you purchased from, and they should be happy to help you with a return.
We are unable to process exchanges; however, you are welcome to return any eligible items and place a new order.
LOST OR STOLEN PACKAGES
Please note that we cannot be responsible for packages that are lost or stolen after being delivered. We provide tracking information in our shipment confirmation emails that allows you to track your package and verify delivery. We recommend choosing FedEx 2-Day or FedEx Overnight shipping to reduce the risk of your package being lost or stolen. If you would like to require a signature for your delivery, or if you have any concerns, please contact our customer service prior to placing your order.
DAMAGED OR DEFECTIVE ITEMS
We guarantee our merchandise to be free of manufacturing defects and will gladly replace any defective items within 30 days of purchase.
Please email customer service with your name, Order ID # and a photo of the damage. Items damaged due to incorrect washing/handling (see care instructions) or normal wear are not eligible for return.
Please email customer service within 10 days of purchase with a photo of the garment, so we can email you a free return label to send it back. Once our warehouse receives the garment, we will ship you the correct item.
Unfortunately, we cannot accommodate international returns at this time. However, if your item was damaged or defective upon arrival, please contact us and we will gladly send you a replacement. Please note that we are not responsible for any additional customs fees.
CUSTOMER SERVICE HOURS
Monday – Thursday: 8:00 AM – 5:30 PM (PST)
Friday: 8:00 AM – 12:00 PM (PST)
If you have any questions or if you’d like to request a return label, please email us at email@example.com with your Order ID#. We typically respond within 1-2 business days. If you have not heard from us after that time, please check your spam folder.