For domestic purchases made at zsupplyclothing.com
At Z SUPPLY, we want our customers to be happy. If you are not completely satisfied with your purchase, we gladly accept returns of new, unworn merchandise (with tags still attached) for a refund within 30 days of purchase. Refunds for eligible returned merchandise will be processed within 10 business days of our warehouse receiving your return. Unfortunately, we are unable to issue refunds for merchandise that has been worn, washed, or that no longer has the original tags still attached.
Please email email@example.com to request a Return Authorization (RA) number, as returns will not be accepted without one. You may also request a $5 return label from us or you can mail it back on your own, with the RA # included. Please note that we can only process returns of items purchased directly from our website, zsupplyclothing.com. For purchases made at other online or brick-and-mortar stores, please contact the retailer that you purchased from, and they should be happy to help you with a return.
We do not offer item exchanges, however you are welcome to return any eligible items and place a new order.
LOST OR STOLEN PACKAGES
Please note that we cannot be responsible for packages that are lost or stolen after being delivered. We provide tracking information in our shipment confirmation emails that allows you to track your package and verify delivery. We recommend choosing FedEx 2-Day or FedEx Overnight shipping to reduce the risk of your package being lost or stolen. If you would like to require a signature for your delivery, or have any concerns, please contact our customer service prior to placing your order.
DAMAGED OR DEFECTIVE ITEMS
We guarantee our merchandise to be free of manufacturing defects and will gladly replace any defective items within 30 days of purchase. Please email customer service with your name, order number and a photo of the damage, so that we may process your replacement. Items damaged due to incorrect washing/handling (see care instructions) or normal wear are not eligible for return.
If you receive an item you did not order, please email customer service within 10 days of purchase with a photo of the garment, so we can email you a free return label to send it back. Once our warehouse receives the garment, we will ship you the correct item.
Unfortunately, we cannot accommodate international returns at this time. However, if your item was damaged or defective upon arrival, please contact us and we will gladly send you a replacement. Please note that we are not responsible for any additional customs fees.
CUSTOMER SERVICE HOURS
Monday – Thursday: 8:00 AM – 6:00 PM (PST)
Friday: 8:00 AM – 12:00 PM (PST)
If you have any questions or if you’d like to request a return label, please email us at firstname.lastname@example.org. We typically respond within 1-2 business days. If you have not heard from us after that time, please check your spam folder.